Our List of FAQa | BlueSecures | Business Messaging App

Frequently asked questions

About Deskfactors Inc

Deskfactors Inc., Delaware US registered B2B SaaS company registered in Delaware USA and head-quartered in Santa Clara, US. Deskfactors Technologies Pvt Ltd, Bangalore India is 100% subsidiary of Deskfactors Inc., U.S.

Deskfactors owns BlueSecures.com & BlueSecures.AI, an ISO270001 & HIPAA certified secure messaging & payment facilitation SaaS product for global subscribers and users.

Experienced senior executives and software professionals with global product development exposure have launched BlueSecures messaging and BlueSecures AI. Click the link for team profiles.

Deskfactors is funded by some of the most renowned global investment leaders and corporate professionals. Click the link for investor profiles.

Deskfactors Inc., 1600 Duane Ave, Santa Clara, CA 95054, United States.

4/02, 15th Cross ,Southend, Jayanagar 2nd Block, Bengaluru, Karnataka 560011

info@deskfactors.com

blue@bluesecures.com

About BlueSecures

BlueSecures is a B2B SaaS end-to-end encrypted secure messaging & payment facilitation product for businesses to engage with both internal and external stakeholders simultaneously. In addition, the BlueSecures AI engine helps businesses with sales, customer support and workflow automation. Further, BlueSecures has a partnership with Meta to enable customers to reach millions of users on WhatsApp.

India, Singapore, the rest of APac region, South America businesses use social messaging apps for work / business purposes. With user (employee) attrition, businesses end up losing critical business data. BlueSecures.com helps save and secure data for business, simultaneously providing the ease of messaging convenience between employees, customers and suppliers.
In North America businesses use SMS / text messaging and emails to conduct business. Besides enabling employees to securely message each other, BlueSecures offers secure messaging for business to message with their external stakeholders (patient, care-givers, clients, customers, suppliers and so on). This helps businesses to sell more & engage better.

It helps save & secure business data.
It helps sell more and service better by instantly connecting employees, customers, suppliers
Employees can be on BlueSecures and their customers and suppliers can be on WhatsApp and the messages can be exchanged between them. This can be done when the respective businesses subscribe for WhatsApp business template integration. Deskfactors will help with the integration as required.
The BlueSecures AI platform helps deploy campaign management tools, order, delivery, and payment notifications with call to actions. Vector chatbots integrated with front-end services are deployed to automate sales, support, surveys, etc. with autonomous messaging responses.

Iso27001 & HIPAA certified end to end encrypted secure messaging & payments facilitation platform for businesses to especially connect instantly with their external stake holders (patients, care-givers, clients, customers..etc.), stakeholders (patients, care-givers, clients, customers..etc.), besides the internal stakeholders (employees, full time contractors etc.)

Details	Social Messaging Apps like WhatsApp, Signal, Telegram etc.	BlueSecures.com
Who is it for	Friends & Family	For Businesses, Institutions, Teams & Professionals (Proprietorships) and used by employees, customers, suppliers etc.
Who owns data	Users own data and are usually stored on mobile hard disk.	Businesses, companies, institutions etc. own the data
User Management	There are no central admin controls to manage users (add, delete, edit)	Admin of the business manages users (add, delete, edit)
Data Management	Users own it, users carry data with them.	Data owned by business and stored on AWS and accessible only to the business admin.
Security	Data on mobiles is not encrypted, it is encrypted only in-flight.	Data on mobile, in-flight on cloud (AWS) is encrypted and audited at least twice a year.
Features	Users can forward any business data to anyone and there are no restrictions.	Users can forward business data based on business rules and based on rights assigned.
Adding employees	Users add users from their contact list, there is no concept of employees or business etc. A user is simply a user.	Admin can add unlimited employees since Blue is a business messaging product.
Adding customers, suppliers, partners etc.	Users add users from their contact list, there is no concept of adding customers, suppliers, partners etc. A user is simply a user.	Admin and employees can add unlimited customers, suppliers, partners etc. by integrating with HRM, CRM, SRM, Practice management systems, Contract management systems and such others

BlueWeb is a web-version application of BlueSecures for desktop messaging.

Admins, Internal, and External users can use Blue Web.

Using BlueSecures

BlueSecures is a secure messaging app for businesses & institutions.

Businesses, Institutions, Teams & Professionals can use BlueSecures. Also, those who want to create private networks and manage users and data can use BlueSecures.

Any business can use BlueSecures

Sole proprietorships
Partnerships
Professionals & Private Networks
Teams, Start-ups
Small & Medium Businesses (SMBs)
Enterprises & Institutions
Govt bodies, NGOs, Societies etc.

Any industry can use BlueSecures

CAs, Attorneys, Doctors, Traders, Dealers, Stockbrokers, Real Estate Agents etc
Banking, Finance, Securities & Insurance
Healthcare, Wellness, Hospitals, Pharmacies
Manufacturing, Automobile
FMCG, Retail, Construction, Real-Estate
Logistics, Distribution, e-commerce
Travel, Tourism, Hospitality, Fashion
Educational Institutions
IT, ITES, Technology, Start-ups
Energy, Defense, Public Sector..

Registration, Login, User Management

You can download BlueSecures from Play Store for Android and App Store for iOS. You can also access Blue Web (desktop messaging) by using Blue Web QR code on Android or iOS apps.

Admin: Is an internal user and represents your business and registers your business details. There are two types of Admin: Super Admin and Business Admin. The Super Admin manages Business admins, internal and external users (adds, deletes, suspends, and edits the user and has access to all the business data), whereas, the Business Admin manages only internal and external users.

Types of users: Two types of users can login to the business network when admin invites them viz.,

Internal Users (Admin, Employees, Members, Associates, Board Members, people on rolls, contractors etc.), who belong to your business are often people working full-time and to whom you want to give the full rights and full access.
External Users (Customers, Suppliers, Partners, Visitors/Guests others etc.), who are external to your business and often provide services to your business or your business provides service to., and to whom, you give limited rights and limited access.

Admin can invite users.
Internal users can invite external users.
External users cannot invite anyone
If you are a mid-market company, medium to large enterprise with more than 50 people, then admin can upload data from Blue Web (or) if you need help in uploading user data, please write to blue@bluesecures.com In which case, we will need a simple excel sheet of user user name and mobile number to upload from the backend. After successful upload we delete the excel sheet that we have received.

Only those users who receive an invite (text message) to download and login can join your business account.
Just like email, where Admin issues User ID and password to a newly joined employee, similarly, admin invites users (internal and external users) to join the business network.
Even internal users (employees) can invite external users (customers, suppliers) to join the business network, provided admin has given the rights to internal user to add external users.

User type, name and number can cannot be changed because if it is changed in one business, it will affect for all other businesses. Hence this is not allowed.
However, Admin can edit optional details (grade, title, address etc) and user rights (screenshots, share externally, add external users and so on..)

With admin permission, users can…

Add customers, suppliers..
Download data to mobile hard-disk
Cut/Copy paste data from one business to the other
Share externally with other apps
Access Blue Web
Enable screenshot
Send via WhatsApp
Send Text
Create Broadcast list

Subscription fee is paid by Admin of the business, only when notified and applicable
Subscription fee is applicable to both internal and external users.
External users cannot add any internal or external users. They can only interact with those internal users who are visible in the contact list.

Once a user-type is defined, it cannot be changed. For example, if you add a user as “Customer”., then you cannot change from “Customer to Employee”. First delete the user who is added as “Customer” and then add as “Employee” with the same mobile number.

An existing admin can assign a new business admin from the list of active internal users (employees) in business available in profile settings of admin controls. An external user cannot be made an admin.

As explained earlier once, user type, username and user mobile number are created, they cannot be changed. Instead, it is recommended to add a new user. Or one can delete the user and add a new user with new user-type, new username and with the same mobile number.

1:1 messaging and sending attachments such as images, audios, videos, documents, contacts, and location.
Admin and employees can add unlimited customers, suppliers, partners etc.
Instant group creation and messaging.
Broadcast messaging to users who have downloaded BlueSecures or who have not downloaded but on WhatsApp (Asia Pac) or on Text Messaging (North America).
Sending messages and attachments from BlueSecures to WhatsApp and reverse.
Sending messages from Blue as SMS texts if user has not downloaded Blue yet.
Sharing from BlueSecures to external apps such as WhatsApp.
Sharing from external apps to BlueSecures such as Gallery.
Admin can change user rights based on need (to add customers, share externally etc).
Admin Rights: Download business data, User rights management, Change of admin, Delete user
Delete internal user – access to workspace will be stopped and data on mobile will be erased.
Delete external user functionality - access to workspace will be stopped but as per right of equivalent information, all external users will have access to the same information that the internal workspace admin has.
Device Change – Data will be backed-up on the server, erased in the previous device and users can access data on the new device.

Yes, Blue can integrate with any existing software you have. It will be taken up as a professional services project and will be scoped accordingly. More often BlueSecures integrates with existing software to perform the following functions –

Invite user to download BlueSecures

Upload Chats to existing software to provide continuity of context

Schedule appointments/calendar and so on

Send invoices and payment links for users to pay online

Pay via BluePae, the online in app payments module (launching shortly)

Yes, you can create a new user entry with the same mobile number. It will be treated as new record with access to prior history will not be displayed

Write to blue@bluesecures.com and we will help sort your problem.

Please contact your admin of your business.

You can login to BlueSecures only when an admin invites you. Probably you have not been invited by any admin or you entered wrong mobile number when trying to log in. So please check with the admin of your business.

The business name must be unique. Probably someone has already used the business name you intend registering with. Try tweaking the business name when registering and you should be able to register.

It is unlikely you will not be able to access data or lost data. Please write to blue@bluesecures.com and we will do our best to help you out.

Mobile & Device Management

User-type, mobile name and mobile number of Admin or any user cannot be changed once added.
However, a user who has been deleted earlier, can be added with the same mobile number into a different user-type (earlier customer, now an employee etc)

If your mobile device is changed/damaged/lost, then download BlueSecures to the new device and login with the same mobile number. You should be able to access all your data. Depending on your internet connection, it might take a little time to sync your data.

Once you login from the new device, data from your previous device will be erased assuming you are online when the devices are being swapped. Please make sure to uninstall the app in the previous device before logging in to the new device.

Please write to blue@bluesecures.com and we will figure a way to help you access to your data.

Inform your business admin / admin immediately.
Get a new mobile with a new SIM (but same mobile number) & login to access data.
If your previous device is online, then data will be auto erased. However, if your previous device is offline, then data will be available on it though in encrypted format.

You can scroll back in time and access your data. Since the data must sync with cloud servers, it may take a little time to retrieve undeleted data.

No, you cannot. One device, one instance of BlueSecures and login with one mobile number which is registered with multiple businesses.

No, as per terms, it is not allowed. If you however do, Deskfactors Inc is not responsible for functioning of the app, or for any loss of data and is not responsible for any legal issues arising out of such activities. And you fully indemnify Deskfactors Inc.

Location & Mediums

Yes, BlueSecures is available on android and iOS mobiles and are compatible for versions launched after the year 2015.

Subscribers and Users in the US, Canada, UK, India, Singapore, and Cambodia can download and access BlueSecures to transact.

Pricing & Subscription

Depending on the number of users, currently we are having a trial period of 7-15 days. Post which subscriber or business admin is required to pay the subscription fee.

Most subscribers subscribe pay and continue to use BlueSecures. However, if you would like to discontinue, then you can download your data and exit and we will delete your trial data from the servers.

Please write to blue@bluesecures.com and we can discuss pricing details.

Yes. In principle we will accept online payments or bank transfers only.

No-one including Deskfactors Inc has access to your business data and user content. Only admin of your business has access to the business account and business content.

Business data is hosted on cloud (AWS) and on Google Cloud Platform.

Yes, we can. It will be taken up as a professional services project.

Algorithm manages the storage in such a way that businesses do not run out of storage.

Every business has their own unique subscriber ID, and one business cannot see data of another business. BlueSecures does its best to ensure that data is private, confidential, safe, and secure.

Yes, you can download entire business data. Upon requesting, you will get link to download your data.

If you are a large enterprise (say a bank or an insurance company etc) and have your own data centre or if you are a large company who manages your own private cloud space, we will do professional services engagement to enable you to manage your business data.

Only your super admin and business admin has access to your business data.

Like email, every user has access to their own specific data, such as messages and documents.

When a user is deleted, users lose access to your business account. If it is an internal user, data on mobile is erased and if it is an external user, access to transacted data is made available.

The existing admin will assign admin rights to another internal user. When such assignments happen, notifications are sent to all the internal users.

No, assigning a different name and number to an existing user is not possible as it will change identity of user across different business accounts, which is incorrect.

Managing Multiple Businesses

Yes, you can. Each business name must be unique and different.

Yes, you can. On the top of the app, click on the down arrow and all the businesses you are part of will appear.

At any given point in time, you can operate in one business space
When you access user files in the settings tab, you will access user files pertaining to that business only.
You cannot cut/copy & paste from one business to the other, since each business is given its own security, unless admin has permitted you to do so.

Yes, you can search across multiple businesses; we have a global search feature which allows you to search across businesses from the chats tab.

Only business name must be unique, rest all fields like (name, address, GST etc. can be same or different as per your business needs).

Yes, you can. Profile settings are specific to a business.

Customer Support

Write to blue@bluesecures.com and you will get a response.

As of now, we do not offer on-call support unless it is a large enterprise and the pricing structure includes it in its framework.

Sure, you can. We will get back to you via above-mentioned email ID.

You can ask them to download the app from www.BlueSecures.com. You could also ask them to write to blue@bluesecures.com.

Managing Contacts

Admin can invite internal users (employees) & external users (customers, suppliers etc)
Internal users (employees) can invite external users (customers, suppliers etc)
External users (customers, suppliers etc) cannot invite anyone

In Blue contacts there are two tabs – “Active” and “Invited”
When a user is invited, automatically user name and mobile number is added to contacts in the “Invite” tab. WhatsApp and or Text messages can be sent & received to & from invited into BlueSecures provided the customer has subscribed for this service.
When user is in the “Invited” tab, it means user has not downloaded BlueSecures and not logged into BlueSecures.
When user downloads BlueSecures and logs-in., user is automatically moved from “Invited” to “Active”.

When user is in the “Active” list, both you and the user can message and call each other on Blue.

Click on the send button and you can send messages from BlueSecures to the receiver's Whatsapp and vice versa. The messages sent from BlueSecures are encrypted and not confidential. This feature is enabled to help users of Blue to exchange messages with users on other messaging platforms. However, to avail this service, respective businesses have to enable their respective Whatsapp business accounts and should adhere to Meta terms and conditions.
Click on the send button, the user gets an option to send Text to the receiver. The messages sent are not encrypted. This feature is enabled to help users of BlueSecures to request other platform users to join BlueSecures.

Managing Groups

Yes, you can. Invite the user and make a group.
Internal users (employees) can make groups of employees, customers, suppliers etc.
External users (customers, suppliers) can be part of groups, but cannot make groups.

Minimum size of the group is 2 people and we have limited the size to 500 users per group.

Only group admin can delete the group participants.
Deleted participants can access the group, read their previous comments, but cannot post messages and cannot see messages starting the date when they have been removed / exited from the group.

Yes, you can exit a group and admin of the group can also remove participants.
Participants who have exited a group can access the group, read their previous comments, but cannot post messages and cannot see messages starting the date of their exit.

Managing Attachments

You can send images, documents, pdf files, contacts, location, audio and video files.
Maximum size of the files would be 50MB.
You can select multiple attachments, but maximum of 10 attachments will be sent based on the sequence of selection.

Ideally, it is best to send attachments when you are online
Blue will try to queue up to a max of 10 attachments when offline

Data Security

BlueSecures encrypts data on devices
BlueSecures uses signal protocol to encrypt data in-flight
BlueSecures uses encryption-at-rest on AWS for data encryption on the cloud

Globally most popular messaging applications like Whatsapp, Signal, Telegram etc., use signal protocol which helps in encryption of data in flight from user A to user B. BlueSecures also uses signal protocol.

Social messaging apps are for connecting with friends and family and the data belongs to the user and resides on the mobile hard-disk or to the drive users connect to.
However, when social messaging apps are used for business purposes, there is no way to manage and control data, as users decide what they do with the data.
With BlueSecures, while data is accessed by the users, the technology used helps businesses own the data. Admin manages addition and deletion of users. And users can join the business only when invited and can access data. When users are deleted, they lose access to the business network and the data.
BlueSecures is for helping businesses save & secure data and to sell more and service better.

BlueSecures is end to end encrypted. Audited for privacy, vulnerability and security. Admin manages contact list, addition and deletion of users, rights, storage and data. Company, Customer, Supplier related transactions are stored on cloud and belong to the business which has subscribed.

Users cannot copy, forward, download of documents, files etc., though admin has rights to permit the same to specific user. Data access is disconnected when people leave businesses and data is instantly auto-erased from the mobile phones of the users who have been deleted. Please read details about user deletion under user management.
Also screenshots are disabled on Android devices.

The world is moving towards high-speed internet access and management of data on cloud. Besides, in SaaS, multi-tenancy models are common. In a multi-tenancy model, customers have access to only their data and cannot view data of any other customers. Lastly, data is totally encrypted for any non-admin to access and view it. Even Deskfactors has no access to any customer data. Besides, as of now your data is hosted on AWS cloud and AWS itself ensures data safety and privacy and encryption at rest.

Encryption at rest is designed to prevent the attacker from accessing the unencrypted data by ensuring the data is encrypted when on disk. If an attacker obtains a hard drive with encrypted data but not the encryption keys, the attacker must find ways to defeat the encryption to read the data, which is extremely difficult.

Gabriel Registrar Pvt Ltd is the security partner for BlueSecures and audits the product for penetration, vulnerability, intrusion, and ensures that the application, APIs & data is secure. Deskfactors Inc., makes its best efforts that the data ownership belongs to the respective businesses who have subscribed, while enabling open market connectivity and third-party software integration.